Gift Brands
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Gift Brands
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Feb '26 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRB
Rosina B
1 reviews | Active since Jan 2018
14 Sept 2026, 19:28
Don’t order from them
Dear Gift Brands Team, I am writing to express my **extreme frustration and disappointment** regarding a recent order (1090) I placed with Gift Brands. I purchased **24 × Malibu Double-Wall Plastic Tumbler & Straw – 470ml**, and unfortunately, **12 of the 24 tumblers are broken**. This means that **half of my order is unusable**, which is completely unacceptable. What has made this situation even more frustrating is that I have **attempted to contact Gift Brands numerous times** regarding this issue, yet I have received no response or assistance. As a paying customer, I do not believe it is unreasonable to expect both products that arrive in acceptable condition and proper customer service when there is a problem. I am therefore formally requesting that this matter be resolved immediately. I expect one of the following: * A **FULL refund for the 12 broken tumblers**, or * **12 replacement Malibu Double-Wall Plastic Tumblers** to replace the damaged items. I am not willing to accept a partial credit or simply leave this matter unresolved. I paid for 24 usable products and received only 12. Please consider this email a **formal complaint**. I expect a response and a clear resolution to this matter as soon as possible. Should Gift Brands continue to ignore my attempts to resolve this directly, I will have no choice but to **escalate the matter further through the appropriate channels**. I would much rather have this resolved directly and professionally with Gift Brands, but I will **not leave this matter here** if it continues to go unanswered. I can provide photographs of all 12 damaged tumblers, proof of purchase, and any additional information required. I look forward to your **urgent response and resolution**.
Helpful (0)
|Replies (0)RB
Rosina B
1 reviews | Active since Jan 2018
14 Sept 2026, 19:28
Don’t order from them
Dear Gift Brands Team, I am writing to express my **extreme frustration and disappointment** regarding a recent order (1090) I placed with Gift Brands. I purchased **24 × Malibu Double-Wall Plastic Tumbler & Straw – 470ml**, and unfortunately, **12 of the 24 tumblers are broken**. This means that **half of my order is unusable**, which is completely unacceptable. What has made this situation even more frustrating is that I have **attempted to contact Gift Brands numerous times** regarding this issue, yet I have received no response or assistance. As a paying customer, I do not believe it is unreasonable to expect both products that arrive in acceptable condition and proper customer service when there is a problem. I am therefore formally requesting that this matter be resolved immediately. I expect one of the following: * A **FULL refund for the 12 broken tumblers**, or * **12 replacement Malibu Double-Wall Plastic Tumblers** to replace the damaged items. I am not willing to accept a partial credit or simply leave this matter unresolved. I paid for 24 usable products and received only 12. Please consider this email a **formal complaint**. I expect a response and a clear resolution to this matter as soon as possible. Should Gift Brands continue to ignore my attempts to resolve this directly, I will have no choice but to **escalate the matter further through the appropriate channels**. I would much rather have this resolved directly and professionally with Gift Brands, but I will **not leave this matter here** if it continues to go unanswered. I can provide photographs of all 12 damaged tumblers, proof of purchase, and any additional information required. I look forward to your **urgent response and resolution**.
0
Replies (0)GK
Gerhardus K
1 reviews | Active since Nov 2016
26 Aug 2026, 21:40
Worst experience ever Gift Brands
Absolutely pathetic! I went on their website for a quotation on 30 t-shirts. We have a printing business and it was quite urgent. I only received an automated email reply that they received my request for a quotation and that they will "review it shortly". That was on 6 August 26. I never received any follow up email, even after I sent them a second email, they still did not reply. I won't recommend them to anyone and I will certainly not contact them in future, even if they are the last company in that line of business. Very unprofessional and it shows lack of integrity as well.
Helpful (0)
|Replies (0)GK
Gerhardus K
1 reviews | Active since Nov 2016
26 Aug 2026, 21:40
Worst experience ever Gift Brands
Absolutely pathetic! I went on their website for a quotation on 30 t-shirts. We have a printing business and it was quite urgent. I only received an automated email reply that they received my request for a quotation and that they will "review it shortly". That was on 6 August 26. I never received any follow up email, even after I sent them a second email, they still did not reply. I won't recommend them to anyone and I will certainly not contact them in future, even if they are the last company in that line of business. Very unprofessional and it shows lack of integrity as well.
0
Replies (0)TN
Tertius N
1 reviews | Active since Sept 2023
13 Feb 2026, 14:38
Terrible dont order
Absolutely pathetic. I order and paid in full. I call the landline for days to get an update on my order, finally get an answer after calling days on end just for them to tell me they dont have stock and will refund. I am still waiting for the refund.. No answer when I call or e mail, nothing.
Helpful (0)
|Replies (0)TN
Tertius N
1 reviews | Active since Sept 2023
13 Feb 2026, 14:38
Terrible dont order
Absolutely pathetic. I order and paid in full. I call the landline for days to get an update on my order, finally get an answer after calling days on end just for them to tell me they dont have stock and will refund. I am still waiting for the refund.. No answer when I call or e mail, nothing.
0
Replies (0)