1 reviews | Active since Sept 2018
I am totally disappointed as per usual with your customer service from your Epping branch. On Saturday i purchased two boxes of jaya noodles as it was advertised as R79.99 on your leaflet and this promotion ends the 30th of September. I got home and saw that I paid R94.99 a box. I returned today with my slip to query this and get my R25 difference returned. I was helped my an elderly man who tried to assist me as he wanted aid me with the price difference, his colleague told him that it's a difference in the packets therefore it's different prices. He then called upon Theresa who then went to the product and told me an apology letter was placed which I did not see on Saturday and this was told to her by deon who is also a manager. She told me she can refund the difference if I had the product, which I had used already, yet previously being a sales assistant I knew there is a way that I could have been aided. I was forced to purchase at your store yet now I will never ever purchase at your store again. Your customer service for management is disgusting and this event had me held up for an half hour.
Giant seriously has nothing on 1up.
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