NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About GHD
How is GHD rated on Hellopeter?
Hellopeter has tracked GHD across 232 reviews. GHD hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used GHD? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2013
Shocking
Shocking customer service. I've been trying to track my parcel but it's not picking up at Skynet. When I called Skynet they said my parcel has not arrived. When I try contact GHD customer care no-one answers, only email communication is allowed. Zanele appears to be the only person that handles everything and she said she isn't answering calls because she is working from home. I have just parted with almost R3000 for a product and I have one very very unreliable point of contact who only works via email when working from home. This is GHD we are talking about here, not some fly-by-night company. With all the ***** going on, it is extremely unsettling especially since it was an online purchase. I would like a definitive ETA on my order
1 reviews | Active since Feb 2013
Shocking
Shocking customer service. I've been trying to track my parcel but it's not picking up at Skynet. When I called Skynet they said my parcel has not arrived. When I try contact GHD customer care no-one answers, only email communication is allowed. Zanele appears to be the only person that handles everything and she said she isn't answering calls because she is working from home. I have just parted with almost R3000 for a product and I have one very very unreliable point of contact who only works via email when working from home. This is GHD we are talking about here, not some fly-by-night company. With all the ***** going on, it is extremely unsettling especially since it was an online purchase. I would like a definitive ETA on my order
1 reviews | Active since Apr 2023
GHD customer service
I’ve been a loyal GHD user I have the hairdryers, brushes, everything but I’m very disappointed. My previous GHD broke down in the middle of last year, and when I got my invoice this weekend, I realized the warranty had already expired. Now my current GHD styler has also stopped working. Both times, I barely used the products, and when I contacted GHD, I couldn’t get any help. I don’t recommend buying a GHD if this is what to expect having to replace products that hardly get used is frustrating. If nothing is done, I’ll have to find another brand that actually stands behind its products. I really hope GHD will step in and repair or replace my styler, to show they value loyal customers like me.
1 reviews | Active since Apr 2023
GHD customer service
I’ve been a loyal GHD user I have the hairdryers, brushes, everything but I’m very disappointed. My previous GHD broke down in the middle of last year, and when I got my invoice this weekend, I realized the warranty had already expired. Now my current GHD styler has also stopped working. Both times, I barely used the products, and when I contacted GHD, I couldn’t get any help. I don’t recommend buying a GHD if this is what to expect having to replace products that hardly get used is frustrating. If nothing is done, I’ll have to find another brand that actually stands behind its products. I really hope GHD will step in and repair or replace my styler, to show they value loyal customers like me.
1 reviews | Active since May 2012
LACK of customer service assistance - GHD SOUTH AFRICA
I contacted customer services via their email adress 13January. I am still waiting for proper assistance and for my issue to be resolved. "Candice" has been the one replying and she just does not resolve it. She sends short answers, answers half and now she just does not respond. I am extremely unhappy with GHD South Africa.
1 reviews | Active since May 2012
LACK of customer service assistance - GHD SOUTH AFRICA
I contacted customer services via their email adress 13January. I am still waiting for proper assistance and for my issue to be resolved. "Candice" has been the one replying and she just does not resolve it. She sends short answers, answers half and now she just does not respond. I am extremely unhappy with GHD South Africa.
1 reviews | Active since Apr 2019
Ghd hair straightener faulty twice within 6 month period.
GHD worst hair straightener i purchased. I purchased a ghd in April 2025 for my birthday. Within a few months it gave me issues it was faulty, It was replaced in October 2025. It is now January 2026 and I have the exact sale problem with the straightner. I have requested a refund but they are not willing to help to me. The is worst service I have received from such a reputable brand that costs me thousands of rands. Many people told me not to purchase from them because the quality of the products are not the same anymore. I am very disgusted with the service I received I will never ever recommend this brand to anyone. I had. Silver bullet before I purchased the ghd and I never had any problems it was working perfectly for a couple of years Mind you the ghd was hardly used I only used it once a week and this is the experience I had. Pathetic service and not a reliable brand at all.
1 reviews | Active since Apr 2019
Ghd hair straightener faulty twice within 6 month period.
GHD worst hair straightener i purchased. I purchased a ghd in April 2025 for my birthday. Within a few months it gave me issues it was faulty, It was replaced in October 2025. It is now January 2026 and I have the exact sale problem with the straightner. I have requested a refund but they are not willing to help to me. The is worst service I have received from such a reputable brand that costs me thousands of rands. Many people told me not to purchase from them because the quality of the products are not the same anymore. I am very disgusted with the service I received I will never ever recommend this brand to anyone. I had. Silver bullet before I purchased the ghd and I never had any problems it was working perfectly for a couple of years Mind you the ghd was hardly used I only used it once a week and this is the experience I had. Pathetic service and not a reliable brand at all.
1 reviews | Active since Jul 2013
Parcel or waybill number never received - ****
Urgent: Inquiry About Missing Order and Request for a refund. I am writing to urgently address an issue with my recent order that I placed on the 27th of November. I received confirmation that my purchase was received and that the parcel was dispatched on the 1st of December. However, to date, I have not received any waybill number, and the parcel has not arrived. This is all I have received: YOUR ORDER: ********* Ordered on 2025-11-27 You can track your order online using this code: x̌********* I have made several attempts to contact both your customer service team and the courier company, but unfortunately, I have not received any response or assistance. This delay is causing significant frustration, and I am now requesting either an immediate update on the delivery or a full refund of my purchase. I will have to open and report a case of theft to the police and the bank should I not receive an answer/ refund today. As this is really starting to look like I was ****med by GHD. Please prioritize this matter and let me know the next steps to resolve it as quickly as possible. I appreciate your immediate attention to this issue. Thank you for your help. Sincerely, Starling Starling Halliday *** On Sat, 13 Dec 2025, 08:17 ghd, <***> wrote: Your request (#***) has been updated. To add additional comments, reply to this email Starling Halliday 13 Dec 2025, 06:17 UTC Good day Still no update? Kind Regards Starling Halliday *** Kelleigh (ghd) 12 Dec 2025, 06:42 UTC Good morning Starling, I assure you that this is certainly not a ****. I have contacted the warehouse and the couriers to investigate the situation. It seems that they may have utilized a different waybill number for your order. I will update you shortly. Best regards. Starling Halliday 12 Dec 2025, 03:34 UTC Good day I still have not received my order, and I am not getting any feedback. Please urgently assist me. I can't get throught to Skynet. I'm really starting to worry that this was ****. It's money I can't afford to lose as this was supposed to be a birthday gift to my daughter turning 16. YOUR ORDER: ***x Ordered on 2025-11-27 You can track your order online using this code: ***xx Please let me know when I will receive my order or refund me. Kind Regards Starling Halliday *** Starling Halliday 11 Dec 2025, 13:37 UTC ******x Kind Regards Starling Halliday *** Kelleigh (ghd) 11 Dec 2025, 12:57 UTC Good afternoon Starling, Could you please provide me with your order number so that I can assist you further? Best regards. Starling Halliday 11 Dec 2025, 12:23 UTC I still have not received my order, and I can't track it, what is happening? ©2025 Jemella Group Ltd All rights reserved [5D4YDD-G2L6G]
1 reviews | Active since Jul 2013
Parcel or waybill number never received - ****
Urgent: Inquiry About Missing Order and Request for a refund. I am writing to urgently address an issue with my recent order that I placed on the 27th of November. I received confirmation that my purchase was received and that the parcel was dispatched on the 1st of December. However, to date, I have not received any waybill number, and the parcel has not arrived. This is all I have received: YOUR ORDER: ********* Ordered on 2025-11-27 You can track your order online using this code: x̌********* I have made several attempts to contact both your customer service team and the courier company, but unfortunately, I have not received any response or assistance. This delay is causing significant frustration, and I am now requesting either an immediate update on the delivery or a full refund of my purchase. I will have to open and report a case of theft to the police and the bank should I not receive an answer/ refund today. As this is really starting to look like I was ****med by GHD. Please prioritize this matter and let me know the next steps to resolve it as quickly as possible. I appreciate your immediate attention to this issue. Thank you for your help. Sincerely, Starling Starling Halliday *** On Sat, 13 Dec 2025, 08:17 ghd, <***> wrote: Your request (#***) has been updated. To add additional comments, reply to this email Starling Halliday 13 Dec 2025, 06:17 UTC Good day Still no update? Kind Regards Starling Halliday *** Kelleigh (ghd) 12 Dec 2025, 06:42 UTC Good morning Starling, I assure you that this is certainly not a ****. I have contacted the warehouse and the couriers to investigate the situation. It seems that they may have utilized a different waybill number for your order. I will update you shortly. Best regards. Starling Halliday 12 Dec 2025, 03:34 UTC Good day I still have not received my order, and I am not getting any feedback. Please urgently assist me. I can't get throught to Skynet. I'm really starting to worry that this was ****. It's money I can't afford to lose as this was supposed to be a birthday gift to my daughter turning 16. YOUR ORDER: ***x Ordered on 2025-11-27 You can track your order online using this code: ***xx Please let me know when I will receive my order or refund me. Kind Regards Starling Halliday *** Starling Halliday 11 Dec 2025, 13:37 UTC ******x Kind Regards Starling Halliday *** Kelleigh (ghd) 11 Dec 2025, 12:57 UTC Good afternoon Starling, Could you please provide me with your order number so that I can assist you further? Best regards. Starling Halliday 11 Dec 2025, 12:23 UTC I still have not received my order, and I can't track it, what is happening? ©2025 Jemella Group Ltd All rights reserved [5D4YDD-G2L6G]
1 reviews | Active since Jan 2020
GHD poor service
I purchased a hairdryer from GHD and the discount code didn’t go through. I called GHD and they told me to purchase it again and they would refund me. They made a mistake and didn’t do the cancellation - instead this was shipped and I still do not have my refund!!!!!!!! This is very frustrating from as this should have been resolved on the same day.
1 reviews | Active since Jan 2020
GHD poor service
I purchased a hairdryer from GHD and the discount code didn’t go through. I called GHD and they told me to purchase it again and they would refund me. They made a mistake and didn’t do the cancellation - instead this was shipped and I still do not have my refund!!!!!!!! This is very frustrating from as this should have been resolved on the same day.