Shocking

Shocking customer service. I've been trying to track my parcel but it's not picking up at Skynet. When I called Skynet they said my parcel has not arrived. When I try contact GHD customer care no-one answers, only email communication is allowed. Zanele appears to be the only person that handles everything and she said she isn't answering calls because she is working from home. I have just parted with almost R3000 for a product and I have one very very unreliable point of contact who only works via email when working from home. This is GHD we are talking about here, not some fly-by-night company. With all the ***** going on, it is extremely unsettling especially since it was an online purchase. I would like a definitive ETA on my order