Worst courier service ever

Worst courier, don't know why temu uses them I tried for two weeks everyday to get hold of them, the call kept cutting out, couldn't track my parcel as there were no updates since it got into SA, when I eventually got through they said my parcel was handed over to the courier guy, they gave me a waybill for the courier guy, when I asked them when they handed it over, they couldn't tell me, they said I must ask the courier guy, when they received it, upon phoning the courier guy, they said they can't trace anything on the number I was given, they then asked for the gfs waybill no, they also could not find it, so my parcel has been in transit since 25 Aug, I got my refund from temu, and re ordered my stuff, and guess what my new parcel has also been directed through Yip... Gfs hopefully I get this one, but ja nice way to **** people, we pay our import taxes and don't get our parcels, some one is benefiting here, not us, so what happens to our lost parcels?