Why does TEMU deal with GFS Express? bad delivery company

Why does TEMU deal with GFS Express? My parcel has been in transit from JHB to CPT for since 17 August 2025 till 22 August 2025 (6 days). Tracking shows "Out for delivery" since 20 August 2025. Clearly they the worst courier in South Africa, with a terrible child's play tracking website.

I called their phone number and once I select #2 on my keypad for deliveries the call gets cut by their system. Clearly another ******* COURIER company.