Where is my parcel???? Can't get through to call centre

Been trying to get through to your call centre to find out where my parcel is. I got through once and could not hear a thing your consultant was saying, there was so much background noise. Tried calling multiple times after that and nobody answers then the phone cuts off. When I track my order on TEMU, it says it has not left the international airport. I've paid the South African import taxes and I have an email from GFS confirming the payment, when I go on your website to track my parcel, the last update is that I paid the taxes. I have not received any updates as to where my package is or when it will be delivered???? I need help please as I cannot get through to your call centre!