Urgent Complaint – Non-Delivery of Parcel

Dear GFS Express Courier,

On Wednesday, 6 August, I received a call from Trevor Vuyeka ***), who requested my location and confirmed he was on the way to deliver my parcel. He never arrived.

On Saturday, 9 August, I received another call from ***. The caller also said he was on his way to me and requested my location. Once again, the delivery was not made, and no apology or explanation was provided.

This repeated failure to deliver, without communication or accountability, is unacceptable and reflects extremely poor service. I urgently require my parcel to be delivered without any further delays.

Kindly confirm when I can expect my delivery.

Yours sincerely, Precious Habi ***