Unresolved Issue with Temu Order via GFS Express and Tri Ridge Freight and Logistics

Unresolved Issue with Temu Order via GFS Express and Tri Ridge Freight and Logistics

Dear Hello Peter Team,

I'm writing to report a frustrating experience with a Temu order shipped through GFS Express and Tri Ridge Freight and Logistics, purchases made throughTemu. I paid the customs duties and taxes on 10 February 2026, but they claim they haven't received the payment.

I have proof that the payment was made, as it's not my first payment to this account and they've acknowledged previous payments. Despite this, they keep asking for proof of payment and sending me non-functional links to submit it. It's concerning that they're accepting my money, supposedly for taxes and duties, but not reflecting it.Temu has appointed the clearing and Logistics Company therefore they should assist in resolving thus matter.

The account details are as follows: - Payment date: 10 February 2026 - Companies involved: GFS Express and Tri Ridge Freight and Logistics, and Temu

I've tried contacting them directly, but the issue persists. I'm requesting your assistance in resolving this matter.

Sincerely