Undelivered and lies

We have similar experience with gfs express. They **** twice, on the phone, that they would deliver. Customers need to click on their order and from there try to chat to a Temu agent. Try and escalate the issue. My wife has done so. I have copied and pasted a recent article and sent to Temu regarding this courier. Unfortunately we have still not received our order. I figure the more people that complain, the more chances of Temu taking this seriously. Otherwise we never had an issue with other couriers.