Thieving Courier Company

A 1 star rating is too high for the experience i have had with this delivery company. My delivery address was set to my office. The delivery driver called me 5 times between 8:30pm and 9pm last Thursday to deliver my parcel. Each time i politely explained that nobody was there, and i was in another city. eventually, driver agreed to deliver the parcel the following day, which was not done. When I called the driver the next day, he said it wasn't his problem and there was nothing he could do. I have contacted the call center more times than I can count, each time being told a different thing. My parcel is showing that delivery has been cancelled. The call center said I cannot collect from the warehouse, nor can it be delivered. I am considering laying a theft charge. The last 3 calls, the consultant has said that it was dispatched. But still, nothing has happened. This is the most ridiculous service I have ever experienced. When mentioning going to SAPS, the consultant was very quick to tell me I cannot do that. Very disappointing service