The worst service delivery

I ordered drom temu and the parcel was supposed to be delivered by 23 October 2025 I phoned since 23 October 2025 and the package ddnt arrived yet and the function at 17h on 25 October 2025.I used so far R250 for airtime because according to the receptionist the parcel supposed to be delivered soon and it's Saturday already. Still no communication or apologies from GF express