Terrible service with GFS express

Unacceptable Delivery Delay & False “Delivery Failed” Status – GFS Express South Africa I am extremely disappointed with the handling of my delivery by GFS Express South Africa.

My package has been with the courier since 15 December 2025, and as of Friday, 19 December 2025, I have still not received it.

The tracking status reflects “delivery failed – customer did not answer”, which is completely incorrect:

No one attempted to contact me by phone

I was available at the delivery address

No delivery attempt was made

Marking a delivery as failed without any attempt to contact the customer is misleading and unacceptable.

To make matters worse, I was informed on Wednesday, 17 December and again on Thursday, 18 December—after multiple calls—that the parcel would be delivered the same day. This did not happen. Today, Friday, 19 December, no one is answering the phone at all.

As from 12:00 today, I will no longer be available at the delivery address that was supposedly “out for delivery,” and I am unable to update the delivery address. This order consists of Christmas presents, and due to this delay and lack of communication, I am now left without the items I paid for.

I have paid for the order and customs clearance, yet no package has been delivered and no accountability has been taken.

This experience has been extremely frustrating and stressful. I expect:

An urgent explanation for the false delivery status

Immediate confirmation of when and how my parcel will be delivered

Proper communication going forward

At this point, GFS Express has failed to meet basic delivery and customer service standards.