Temu deliveries with GFS

I am writing to formally report an incident with your courier service this morning.

The courier arrived at 09:09 while I was in a meeting. I responded to his message at 09:07, but instead of attempting a proper delivery or communicating professionally, he sent me a voice note telling me I am a "terrible customer." He also stated that he is using his own car, that I can report him if I want to, and that nothing will happen to him. He made it clear that he would not bring the parcel back.

This is not the first time I have experienced issues with GFS deliveries. Almost every delivery results in some form of problem, and this behaviour is completely unacceptable.

I will be reporting this incident, along with the ongoing poor service from the couriers used for Temu deliveries, across all platforms. Customers should not be spoken to or treated this way.

Please investigate this matter urgently.

Regards, Tanya