Temu courer service

Dear Sir/Madam, I am writing to express my extreme dissatisfaction, shock, and deep concern regarding the handling of my delivery by GFS Express, in partnership with TIM. The Facts: I placed an order with TIM, which was dispatched via GFS Express. It has now been over THREE WEEKS since my parcel was supposedly "out for delivery." GFS Express has repeatedly claimed that: My phone number is incorrect (it is NOT — I have used this number for years without issue) They cannot locate my address (my address is valid, registered, and verifiable) They cannot identify or track the driver assigned to my delivery This is unacceptable, unprofessional, and frankly, ***********. What This Means: A logistics company that cannot: Verify a correct phone number Locate a valid delivery address Track its own drivers ...has no business handling customer parcels. This is a fundamental failure of the most basic responsibilities of a delivery service. My Demands: 1. Immediate location and delivery of my parcel within 48 hours, with proof of attempted delivery. 2. A full written explanation of why my phone number and address were falsely claimed to be incorrect. 3. The name and details of the driver allegedly assigned to my delivery, and an explanation of why this person cannot be tracked. 4. Compensation for the delay, inconvenience, and distress caused. 5. If the parcel cannot be located, a full refund from TIM, plus compensation for the wasted time and failed service. My Warning: I am documenting this entire ordeal. I will be: Filing complaints with consumer protection authorities Posting detailed reviews on Trustpilot, Google Reviews, and social media Contacting TIM directly to demand they reconsider their contract with GFS Express Escalating to relevant regulatory bodies if this is not resolved immediately TIM's service used to be reliable when they operated under their previous logistics partner. Since switching to GFS Express, the quality has plummeted. This partnership is damaging TeMu reputation and harming loyal customers like myself. I expect a substantive response within 24 hours. This matter is now urgent.