Poor service & lack of escalation and feedback

Such poor customer services from GFS Express. My Temu package has been sitting on "Out for delivery" status since 5 October. First my package was sent to the incorrect distribution hub in George instead of the hub in Gqeberha. I keep calling the provided contact number ***) to get an update on delivery and keep get being told it's on it's way to Gqeberha. It doesn't take more than a week to travel from George to Gqeberha. I have tried to escalate this and have been promised numerious call backs with none forth coming. I've seen other complaints online about deliveries never happening. It seems like they are keeping these packages.