Pathetic service

My delivery was scheduled for 3rd September, received the message with the pin, then nothing. Then I get another message on 5th with a pin telling me delivery is on its way, then nothing. When I track the parcel, it says delivery failed, failed to reach customer, and I receive no call. Then I try and contact them, and by now they are closed! In the age of courier delivery, these guys seem to be the runt on the litter. Totally useless.