NO CUSTOMER SERVICE,

It is super frustrating when being transferred from pillar to post and then being bid goodbye from an automated voice because all agents are busy . Surely the agent transferring you can see the other lines are busy? Also the tracking updates are non existent! Its been saying "custom inspection" for the past few weeks. However upon finally reaching an agent, we are told it was handed over when in fact it was NOT! Its still lying there amongst many other consignments. And NO ONE can assist or give a straight answer on when it will actually be sent on delivery or actually handed over to DPD for them to deliver! The customer service is non existent! This is really the worst service ever received. A simple update would be fine but that is too much to ask even after all the fees have been paid.