lack of communication

I would like to lodge a complaint against GFS Express due to my delayed parcel. I have called the call centre numerous times, and each time they are unable to give me a precise delivery time.

The call centre service is extremely poor and unhelpful. Yesterday, the phone was put down in my ear, and today I was told that the parcel is “out for delivery.” When I called again later to follow up, I was then told that it will only be delivered tomorrow.

The constant conflicting information and lack of communication have been very frustrating. I am extremely unhappy with the service and expect better communication and professionalism going forward.