GSF Couriers ineffective
This business delivers Temu parcels to customers. The first consignment reaches the customer within time allowcated. However every following consignment are held back for the reason that delivery failed and the tracking app will then indicate resceduling for the next day. This reason repeats itself several times within a week. Communication with the business will show that the operators are in cahoots with the drivers outside, giving excuses that cover the lack of availability of up to date info or one of ignorance because they cannot explaine why the drivers are hanging on to the package. My order number GE*** will show two "Delivery Failed-Rescheduled with Customer " within a span of four days. Not once did I receive any telephonic calls from any driver nor GSF. The Temu customer assistance does not add value to the experience as GSF seems to ignore the problem as they have the parcel in their possesion and they will decide the outcome, whatever the customer expects is ignored. Very bad experience on my side , GSF are useless !This business is responsible for delivering Temu parcels to customers. The first consignment arrives within the expected timeframe; however, every subsequent consignment is marked as “Delivery Failed” and the tracking app indicates a rescheduling for the next day. This situation has repeated itself several times within the span of a week.
Communication with the business reveals that the operators appear to be colluding with the drivers, providing excuses that reflect a lack of up-to-date information or ignorance about why the drivers are holding onto the packages. For instance, my order number GE*** shows two instances of "Delivery Failed - Rescheduled with Customer" within just four days. Not once did I receive any phone calls from the driver or GSF.
Unfortunately, the Temu customer assistance does not improve the situation, as GSF seems to disregard the issue, holding the parcel and deciding the outcome without addressing customer expectations. Overall, I had a very negative experience, and I find GSF to be ineffective.