GFS LOGISTICS NIGHTMARE

ABSOLUTE LOGISTICS NIGHTMARE - DO NOT RISK IT!

My experience with Temu has been a complete disaster, purely due to the shambolic logistics and customer service from their courier partner, GFS. My parcel, which was clearly destined for Durban, was somehow accidentally misrouted to the Cape Town Hub. We're talking about two entirely different regions, and this error has caused an unacceptable delay. I have been waiting anxiously for this package since September 24th, and nearly a week later, there is still no firm confirmation or estimated date for when this mistake will be corrected and the parcel will actually be sent to Durban for delivery. The most frustrating part is the absolute lack of assistance. The people at GFS are completely useless; they offer zero helpful information and seem incapable of solving the simplest routing error. Dealing with them feels like talking to a wall. I have no visibility, no timeline, and honestly, I have no idea if I will even receive my order at this point. This is beyond poor service; it is total incompetence. Temu needs to vet its delivery partners better, because right now, placing an order feels like a complete gamble with zero customer support backup through GFS. Avoid ordering if you need your items reliably!