GFS Express - Worst Courier Experience

GFS Express has been the worst courier company I have ever dealt with. There is absolutely no communication, and their tracking information is either inaccurate or not updated on time.

My parcel was scheduled for delivery on 12 January. Today is 16 January, and I am still waiting with no clear explanation or resolution.

I contacted customer service multiple times and spoke to eight different agents, all of whom gave me different and conflicting information about the status of my parcel. To make matters worse, I was placed on hold for up to an hour at a time, only to receive no real assistance. The agents were unhelpful and dishonest, which made the experience even more frustrating.

GFS Express seriously needs to review how they operate, especially their customer service and communication processes. I would never use this courier again and do not recommend them to anyone.