GFS EXPRESS - TEMU

I have been dealing with gfs for 2 days now and its become quite unbearable, i ordered from temu and my order arrived with the courier, gfs express, and since its been in the hands of gfs its been a nightmare. I havent collected my order for 3 days despite receiving the message that my order is out for delivery. I have used their contact number available to us ***) and everytime ive called its been the same thing, "the driver will call you when they are 5 to 10 minutes away, the parcel will be delivered today". I had received the first message was on Wednesday, 22nd of April 2026 at midnight saying that my order will be delivered on that day. I proceeded to wait for them that day and the order never came, on their website i tracked my order using my delivery number (GE***) and despite never ever speaking to the driver the website states that the delivery was failed and rescheduled with customer even though i had never spoken to the driver. Then on the 23rd i had given them a call again requesting that my order be delivered i was once again told it will come and it never did yet again. The morning of the 24th of April i proceeded to call gfs express again and the lady told me that because my driver failed in his delivery my parcel is with a new driver and has been 'escalated' on their side to ensure that it gets delivered today. I then requested the drivers details such as number and name in order to phone the driver and was told that they dont have access to their drivers number only their names. I then later called gfs again to check up on where the drivers are and that's when i ran into the problem, i was put on hold until the call cut, i requested to sepak to a manager and was told that the manager would contact me, i still havent received my parcel nor the phone call from the manager, i decided, after many failed attempts that i will call gfs again and spoke to a different lady who openly admitted that they receive many complaints from customers about gfs and their service. My mum, who the temu order is for, then decided to contact them aswell and the lady had told my mum to try and stop people from ordering from temu when my mum stated that she will make it known about gfs express bad service and also told my mum that god must give her wisdom as if my mum was stupid but my mum has paid for the order and waited for it. This is also costing more because of the constant airtime that needs to be loaded to phone gfs express. As it stands there are multiple complaints about gfs express on facebook. This is extremely upsetting as we are customers who have paid actual money for our items and now they are being with held by a courier service who arent efficient. Temu also has a say because there have been many complaints myself included and all temu has done for me is give me a R20 coupon and told me they've asked gfs to speed up the delivery. So temu knows that there is a problem with gfs but continues to use them. As it stands i am still awaiting for my order which i have not received yet and very poor customer service, they do not know their drivers numbers nor where the drivers are. DO NOT ORDER FROM TEMU.