GFS Express South Africa and TEMU

I am extremely disappointed with TEMU’s choice of courier partner, GFS Express South Africa.

I received a WhatsApp message from GFS Express on Sunday with an OTP, stating that my parcel will be delivered on the same day. It is now Wednesday, and nothing has been delivered and no further updates were provided. After having made multiple attempts to contact GFS Express, one of my calls was eventually answered and I was simply informed that their driver has the parcel with him, and that it can take him up to 3 days to deliver it to me! What an absolute joke for a courier company to operate on such a timeline considering that I reside in a major city!

GFS Express simply does not respond to emails or answer calls, and their service (or lack thereof) is unreliable and extremely frustrating to say the least.

TEMU is a good online shopping platform, but partnering with an unreliable courier damages customer trust and the overall shopping experience. Many South African customers appear to share similar concerns.

TEMU needs to take this seriously by partnering with more reliable courier companies (such as Fastway and Buffalo which they were previously using), or give customers the option to choose an alternative courier, even if it comes at an additional cost. Simply referring customers to its refund or delivery policies when customers raise this issue with TEMU is not enough. TEMU must ensure that its delivery partners act with reliability, accountability, and professionalism.