GFS Express – Repeated Misleading Tracking Information and Poor Service

I am extremely disappointed with the service I have received from GFS Express.

This is now the second time within the past week that I have experienced the same issue with misleading and contradictory information regarding my parcel.

I am currently on a call with GFS Express, and I was informed that my parcel is in Durban. However, the email I received from GFS Express states something completely different, saying that the parcel is “in the process of being transferred to the designated hub.”

How can customers be expected to trust the tracking information when GFS Express provides conflicting information through different channels?

What is even more concerning is that this is not an isolated incident. The exact same issue happened to me last week, where I was also given misleading information about my parcel’s location and delivery status.

I have already spent unnecessary time contacting customer service and trying to get accurate information, yet nobody seems willing to take responsibility or provide a clear and truthful update.

This level of service is unacceptable. Customers should not have to repeatedly chase a courier company just to establish where their parcel actually is.

GFS Express needs to urgently address this issue and improve its communication and accountability.