GFS Express poor service delivery.

We ordered goods at Temu. Goods arrived in south Africa on 29 Jan 2026. The goods have been out on delivery to us since then. I call each day with the same answer that its on its way to Vanderbjil hub. You can only speak to the call center and some put you through to a supervisor which does not answer or they simply say they can do nothing and kill the call. I am flying out today 12 Feb on a trail hike and needed goods ordered. Meaning I had to buy everything this morning. I have never experienced such poor service in my life.