GFS Express – Parcel Stuck on "We are trying to deliver your order, if you have any question, please contact us" for Over a Week, No Accountability

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I am extremely dissatisfied with the service from GFS Express. My parcel has been sitting on a “pending” status since last week with absolutely no movement. I have contacted GFS Express multiple times to enquire about this delay, and the only response I receive is that there are “major backlogs.” While internal backlogs may exist, this is not the customer’s responsibility. I paid for a delivery service in good faith, expecting reasonable timelines, communication, and professionalism. Instead, I am met with vague excuses, no clear information on where my parcel actually is, and no estimated delivery date. There has been: No proactive communication No accountability No solution offered Being repeatedly told about backlogs without any corrective action or transparency is unacceptable. This reflects poor operational management and a complete disregard for customers. I am requesting: A clear update on the exact status and location of my parcel A realistic delivery timeframe Accountability for the unreasonable delay At this stage, I would not recommend GFS Express based on my experience. I expect this matter to be addressed urgently.