GFS Express – False delivery attempt, no delivery after OTP, no support

I am severly frustrated with the service from GFS Express.

My parcel (via Temu) has been in Bloemfontein since Monday. I received an OTP on Monday indicating that the parcel was out for delivery, however no delivery attempt was made.

On Thursday, the system was updated to say that delivery was “unsuccessful”, which is completely untrue as no one came to my address and no one contacted me.

I have contacted GFS Express customer service multiple times (at least 4 times): - Wednesday: told delivery will happen that day or Thursday - Friday: followed up again and updated delivery details - Saturday: still being told “today or tomorrow” with no actual progress

I have also not received a new OTP after the supposed failed delivery attempt.

To make matters worse, I attempted to log a complaint via their WhatsApp support channel and have now been blocked, with messages no longer going through.

At this point: - The parcel has been sitting in Bloemfontein for 5+ days - A false delivery attempt has been recorded - No communication or accountability from the courier - No resolution despite repeated follow-ups

This level of service is unacceptable.

I request: 1. Immediate escalation and delivery of my parcel OR 2. Clear confirmation that the parcel is lost so I can proceed with a refund

I expect urgent feedback and resolution.