GFS Couriers falsely marking deliveries as “failed” – Temu refusing refund

I ordered items from Temu at the beginning of December. The parcel arrived in Durban on 21 December 2025 and was handed over to GFS Couriers for final delivery.

From that date, the tracking has repeatedly shown “out for delivery” followed by “delivery failed”, yet no delivery attempt has ever been made. No courier has arrived at my address, no phone calls were received, and no notices were left. This has happened multiple times and is clearly misleading.

Because GFS Couriers keeps falsely marking the parcel as attempted delivery, Temu is refusing to issue a refund or credit, claiming that the courier is actively trying to deliver which is absolutely not true.

I have:

Called GFS Couriers’ support number multiple times (no answer)

Tried contacting their offices directly (no response)

Made every effort to resolve this reasonably

This situation has now gone on for weeks and has crossed from poor service into dishonest and unacceptable conduct. Marking deliveries as “failed” without attempting delivery is deceptive and has directly caused financial loss and frustration.

I am requesting:

Immediate and honest resolution from GFS Couriers

Proof of actual delivery attempts, if they exist

Intervention so that Temu can process a refund or ensure proper delivery

This was meant to be a time-sensitive purchase, and the lack of accountability from the courier is unacceptable. I would strongly caution others against relying on GFS Couriers based on this experience.

Temu needs to hold GFS Durban responsible, this is not acceptable