GFS Abysmal service

What an abysmal company, they dont answer whatsapp messages or calls, they cant give you drivers names, packages are returned to the depot and you are not notified. I cannot fathom how anyone would actually trust this company if this is their communication story and there are many who complain about this, I am surprised nothing has been done to try fix this. The thing is I now have 2 packages that I did not choose them to handle, I wonder if I will get any of them