Extremely Poor Service – Avoid at All Costs

GFS Express has been nothing short of a nightmare to deal with!

Missed Delivery Dates: Promised delivery dates are consistently missed without any explanation or proactive communication. Misleading Tracking Updates: The tracking system is completely unreliable. It often shows “Out for delivery” for days on end, leaving you with no idea when (or if) your parcel will arrive. Non-Functional Phone Lines: Calling their customer service is a waste of time. If you're lucky enough that the call agent does not hang up on you, the lines are frequently down, and when you do get through, the call quality is so poor that agents can barely hear you. Unhelpful and Unfriendly Agents: On top of the technical issues, the staff are rude and unwilling to assist. There’s no sense of accountability or urgency to resolve problems.

Overall, GFS Express fails on every front – reliability, communication, and customer service. I would strongly advise using a different courier if you value your time and sanity.