Extremely Poor Communication and Service from GFS Express

Title: Extremely Poor Communication and Service from GFS Express

I’ve had a very disappointing experience with GFS Express. My order was delayed for weeks, and despite contacting them several times, I kept receiving different and conflicting updates about my delivery.

The main issue was that my contact number was incorrect in their system, even after I repeatedly called and asked them to update it. As a result, I never received a single call or delivery attempt from them — yet they kept posting misleading notifications online, claiming they tried to reach me or that the parcel was being delivered.

I later found out that my package was marked as returned, without any proper notice or explanation. The level of communication, accountability, and professionalism from this company is completely unacceptable.

This experience has been stressful and frustrating, and I sincerely hope GFS Express improves their customer service and takes responsibility for how they handle deliveries and client information.