Disgusting Service

The driver named SBOH came to my address, i informed him when he called me over whatsapp that my son will open the gate and he should come down for the OTP because i live in a gated complex and i live at the back but he refused to come down at the back where i live to get the OTP he was extremely rude, my husband also asked him to come down for the OTP and he drove off with my order. He messaged me on WhatsApp, stating that he is taking my order to the warehouse, i informed him that i will be lodging a complaint against him and his response is ' You think that only you have rights'. I have the whatsapp conversation as proof, i called GFS express customer service and spoke to 3 different people informing them of this, and they were not able to assist me in any way. On the 3rd call i requested to speak to a manager, the agent, was not helpful and placed me on a 15 min hold and when she returned she said theres no manager she will escalate the matter, i asked her when will i receive my order, she got defensive and rude to me, she said it will be assigned to another driver and cut the call on me. This courier company is very unprofessional, and no customer should be receiving service like this when we used our own money to purchase these items. I have never had service like that from any other courier company.