Disappointed and angry

I am writing to formally lodge a complaint regarding the extremely poor service I have received from GFS concerning my Temu order placed on 29 January 2026

Since my parcel was handed over to GFS, the service has been disappointing and unprofessional. The tracking status showed “out for delivery,” yet I did not receive my parcel. I have had to call multiple times just to get basic updates. It was only after repeatedly following up and requesting to speak to a manager that I received any response.

I was informed that Bathabile, the manager, would return my call. To date, I have not received any feedback. Furthermore, when I called again this morning, I was given completely different information from what I was told the previous day. I am now being told that I must wait for the order to be prepared, which contradicts the previous “out for delivery” status. This inconsistency is unacceptable.

I am currently pregnant and ordered baby items well in advance to ensure I am prepared in time for my baby’s arrival. The delays, lack of communication, and conflicting information have caused unnecessary stress during an already sensitive time. I trusted that my parcel would be handled professionally, but unfortunately, GFS has failed me.

I request: 1. A clear and honest update on the exact status of my parcel. 2. Immediate delivery of my order. 3. An explanation for the misleading tracking information and poor communication. 4. Assurance that this matter will be escalated and properly addressed.

This level of service reflects poorly not only on GFS but also on Temu as a company that chooses to partner with your courier services.

I expect urgent feedback regarding this matter.

Zanele