Diabolical service

I am speechless about the diabolic service from Odwa. He sent me a WhatsApp on the 11th saying he has my order and requesting my location. I rep**** I wasn't home but someone who is would send it to him. He never acknowledged receipt of my reply or the location that was sent. Instead he updated on the app that delivery had failed at 9am. I called him several times and not once did he pick up my call. Till today I don't know where my order is or when I'm recieving it, I don't know he couldn't put my address in the GPS and make the delivery in the first place.I called the customer number and now one answers and the call just eventually cuts.