Delayed delivery

I am trying to cancel an order as it is still not delivered on the agreed date.

Each time that I call, I am placed on hold and there is no recollection or note of the conversation being canceled.

Since the order cannot be delivered before it is needed, I requested for it to be canceled. Each time, the consultant suggests for it to reach the next destination until a cancelation can be processed. And thus leading to it never being canceled.

The service is very poor with customer relation and no urgency to your request is heard out.

When asked to speak to the manager, I am told that everyone has knocked off and this is before the working hours allocated on the internet.

When I asked for an email address to report my complaint, I am placed on hold for almost 20 minutes