Complaint Regarding Undelivered Parcel and Unprofessional Conduct

I am extremely disappointed with the service I received from GFS Express.

My parcel was supposed to be delivered since Sunday, and to this day I still have not received it. The delivery driver personally called me and said he was on his way to my house, but after that he completely disappeared without delivering the parcel or giving any update. Since then, there has been no proper communication regarding where my parcel is or why it was not delivered.

To make matters worse, when I contacted the GFS Express office to complain, the lady who assisted me was very unprofessional and dismissive. Instead of taking the matter seriously, she casually said, “We’ll allocate another driver.” My question is: where exactly is my parcel if another driver now needs to be allocated? If the first driver was supposedly already on the way to my house, then the parcel should already have been in transit.

The entire experience has been frustrating, stressful, and unacceptable. Customers should not have to chase after their own parcels or be treated as though their concerns do not matter.

GFS Express seriously needs to improve:

- Communication with customers - Accountability of drivers - Professionalism of office staff - Delivery reliability

This has been one of the most disappointing courier experiences I have ever had.