Complaint regarding delayed delivery with GFS Express

I'm writing to express my disappointment and frustration with the delivery service provided by GFS Express, who were responsible for delivering my recent order from Temu.

My items were handed over to GFS Express for delivery over a week ago, and despite numerous updates indicating that delivery was imminent, I have yet to receive my items. The tracking status has been stuck on "delivery failed" since Friday, with daily SMS notifications stating that a driver has been assigned, only for the process to repeat.

I've tried contacting GFS Express multiple times, including speaking to a representative on Monday, but the issue remains unresolved. Unfortunately, my calls are no longer being answered, and I'm not receiving any meaningful updates. I would appreciate if you could look into this matter and assist in resolving the issue. I'm looking forward to hearing from you soon.

Best regards, Galaletsang ***