Bad Service Temu please cancel contract with this courier company

What a traumatic and Sad experience… My parcel has been stuck at the airport since the 4th of December it’s now Christmas time my kids Christmas presents and toys are on the cart what must I do? I’m travelling this Friday without Christmas clothes I’ve called several times for this to be escalated but what do I do? It’s supposed to be a jolly time but the service we have received from this company is pathetic