SC
Sicelo C
1 reviews | Active since Aug 2023
14 Aug 2023, 20:06
Worst experience
They sold me a faulty car. I reported the issues whilst the car was still under their 30 day warranty. I had to take the car to the dealership’s workshop more than 4 times but the car was never fixed. After 2 months of going back and forth they told me to sell the car back to them (mind you the issue was reported in their 30 day warranty). Back then l didn’t know my rights under pressure and stress l sold the car back to them. I lost a huge amount of money. I trusted the guys before l bought a car from them. Worst experience. Still trying to recover from the financial loss. If you can please just buy a brand new car or go the manufacturer dealership.
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getWorth's replyOfficial
14 Aug 2023, 21:34Hi Sicelo
We acknowledge your review and appreciate your perspective, as we take every customer’s experience seriously.
We would like to address the comments mentioned in your review.
We can confirm that the concerns raised on the 2012 Audi A3 with 94,000km were all attended to by our aftersales team, within the stipulated time frame as per our 30-day policy.
In accordance with our commitment to customer satisfaction, we offered you, on day two of ownership, the option to utilize our unique "getSeven" policy, which allows customers to return a vehicle within 7 days of purchase, no questions asked. While you chose to retain the vehicle initially, we took immediate action to resolve the issues you reported within the 30-day period.
Despite our best efforts and comprehensive rectification, you remained dissatisfied with the vehicle's performance, after using it for 3 months and covering an additional 10,000km.
We stood by our dedication to resolving customer concerns and suggested that you list the vehicle on our website for an offer. We appreciated your willingness to engage with this option when you accepted the offer extended to you.
Thank you for giving us the opportunity to address your concerns, we regret that your experience did not meet your expectations.
Regards
The get/Worth Team
We acknowledge your review and appreciate your perspective, as we take every customer’s experience seriously.
We would like to address the comments mentioned in your review.
We can confirm that the concerns raised on the 2012 Audi A3 with 94,000km were all attended to by our aftersales team, within the stipulated time frame as per our 30-day policy.
In accordance with our commitment to customer satisfaction, we offered you, on day two of ownership, the option to utilize our unique "getSeven" policy, which allows customers to return a vehicle within 7 days of purchase, no questions asked. While you chose to retain the vehicle initially, we took immediate action to resolve the issues you reported within the 30-day period.
Despite our best efforts and comprehensive rectification, you remained dissatisfied with the vehicle's performance, after using it for 3 months and covering an additional 10,000km.
We stood by our dedication to resolving customer concerns and suggested that you list the vehicle on our website for an offer. We appreciated your willingness to engage with this option when you accepted the offer extended to you.
Thank you for giving us the opportunity to address your concerns, we regret that your experience did not meet your expectations.
Regards
The get/Worth Team
getWorth's reply14 Aug 2023, 21:34
Official
Hi Sicelo
We acknowledge your review and appreciate your perspective, as we take every customer’s experience seriously.
We would like to address the comments mentioned in your review.
We can confirm that the concerns raised on the 2012 Audi A3 with 94,000km were all attended to by our aftersales team, within the stipulated time frame as per our 30-day policy.
In accordance with our commitment to customer satisfaction, we offered you, on day two of ownership, the option to utilize our unique "getSeven" policy, which allows customers to return a vehicle within 7 days of purchase, no questions asked. While you chose to retain the vehicle initially, we took immediate action to resolve the issues you reported within the 30-day period.
Despite our best efforts and comprehensive rectification, you remained dissatisfied with the vehicle's performance, after using it for 3 months and covering an additional 10,000km.
We stood by our dedication to resolving customer concerns and suggested that you list the vehicle on our website for an offer. We appreciated your willingness to engage with this option when you accepted the offer extended to you.
Thank you for giving us the opportunity to address your concerns, we regret that your experience did not meet your expectations.
Regards
The get/Worth Team
We acknowledge your review and appreciate your perspective, as we take every customer’s experience seriously.
We would like to address the comments mentioned in your review.
We can confirm that the concerns raised on the 2012 Audi A3 with 94,000km were all attended to by our aftersales team, within the stipulated time frame as per our 30-day policy.
In accordance with our commitment to customer satisfaction, we offered you, on day two of ownership, the option to utilize our unique "getSeven" policy, which allows customers to return a vehicle within 7 days of purchase, no questions asked. While you chose to retain the vehicle initially, we took immediate action to resolve the issues you reported within the 30-day period.
Despite our best efforts and comprehensive rectification, you remained dissatisfied with the vehicle's performance, after using it for 3 months and covering an additional 10,000km.
We stood by our dedication to resolving customer concerns and suggested that you list the vehicle on our website for an offer. We appreciated your willingness to engage with this option when you accepted the offer extended to you.
Thank you for giving us the opportunity to address your concerns, we regret that your experience did not meet your expectations.
Regards
The get/Worth Team