The worse buying experience!! **** Communication from Sales

Seeing this new Building in Richmond Park shining from outside you would expect excellent service? What a mistake!!

The entire process from the beginning was a disaster and shows how poor communication is within getWorth. You don't seem to understand what customers expect during this buying process. I as the customer had to follow up via email and telephonically on the status when the vehicle would be ready. I am sure my emails to Jaydee will be kept in her inbox and just be stored with the rest of the customers who have experienced issues.

On the day of collection, you also expect to get the vehicle wrapped in a bow with all the joy that goes with it, I was wrong. Received a call 2 hours before the time to collect at 4 pm, arrived, and waited nearly 1 hour before I was informed that the vehicle is not ready. It's not a favor to tell a customer we will deliver the vehicle the next day for the inconvenience after you messed up! Management also is a shame, you don't have meetings in client arrears while clients are waiting for their vehicle. Go to a boardroom or wait till customers leave.

Promised the vehicle the following day, at the end of the day after following up again I was informed that it's again not ready!!

If this is how you deal/communicate with customers it is easy to see what the problem is with the culture within getWorth.

The only positives were the person who delivered the vehicle expecting a ****ed client (think Marlin) unfortunately not coming with the red bow and Caron who communicated with me to arrange the number plate fitting. These were the only positive people I dealt with in the buying experience.

You denied a client the satisfying moment when buying a new car. I don't even know how the after-sales service would be and hope I don't need to contact you again after this!!