LW
Lericia W
1 reviews | Active since Nov 2022
22 Nov 2022, 10:03
Terrible customer service
I had continuous bad experiences with Getworth from the first day of dropping my vehicle off to get sold. With an appointment scheduled, I waited over 3 hours for the inspector to sign off on my vehicle. Thereafter I had to continuously chase and follow up with the curator for any updates with no communication coming back from getWorth. Besides the sales manager returning messages, all other calls and emails were simply ignored and never returned. This was honestly terrible customer service from the start to the finish of the transaction.
Helpful (0)
Replies (4)0
Replies (4)
getWorth's replyOfficial
22 Nov 2022, 10:16Hi Lericia
We do apologize for the poor experience you have received.
We would like to assure you that we do appreciate your support and we will investigate the matter.
Your review has been forwarded to the department head for further review.
once again, we would like to extend our sincere apologies,
kind regards
get\Worth Team
We do apologize for the poor experience you have received.
We would like to assure you that we do appreciate your support and we will investigate the matter.
Your review has been forwarded to the department head for further review.
once again, we would like to extend our sincere apologies,
kind regards
get\Worth Team
getWorth's reply22 Nov 2022, 10:16
Official
Hi Lericia
We do apologize for the poor experience you have received.
We would like to assure you that we do appreciate your support and we will investigate the matter.
Your review has been forwarded to the department head for further review.
once again, we would like to extend our sincere apologies,
kind regards
get\Worth Team
We do apologize for the poor experience you have received.
We would like to assure you that we do appreciate your support and we will investigate the matter.
Your review has been forwarded to the department head for further review.
once again, we would like to extend our sincere apologies,
kind regards
get\Worth Team
getWorth's replyOfficial
24 Nov 2022, 10:36 Hi Lericia
Thank you once again for bringing this to our attention.
There were various complexities in the conclusion of your deal which unfortunately resulted in it taking longer than normal to finalize. We do apologize for the inconvenience caused. We do work off a bookings basis and unfortunately you were late for your appointment which did result in a further delay to the deal conclusion.
After looking into the matter, the getMore requests and queries we received from you were attended to and communicated back. However, on the back of your feedback we have identified some gaps in our getMore communication process which we are looking into, in order to improve the getMore communication and customer journey.
Thank you for choosing us, and congratulations on the getMore bonus!
Sincerely,
The getWorth Team
Thank you once again for bringing this to our attention.
There were various complexities in the conclusion of your deal which unfortunately resulted in it taking longer than normal to finalize. We do apologize for the inconvenience caused. We do work off a bookings basis and unfortunately you were late for your appointment which did result in a further delay to the deal conclusion.
After looking into the matter, the getMore requests and queries we received from you were attended to and communicated back. However, on the back of your feedback we have identified some gaps in our getMore communication process which we are looking into, in order to improve the getMore communication and customer journey.
Thank you for choosing us, and congratulations on the getMore bonus!
Sincerely,
The getWorth Team
getWorth's reply24 Nov 2022, 10:36
Official
Hi Lericia
Thank you once again for bringing this to our attention.
There were various complexities in the conclusion of your deal which unfortunately resulted in it taking longer than normal to finalize. We do apologize for the inconvenience caused. We do work off a bookings basis and unfortunately you were late for your appointment which did result in a further delay to the deal conclusion.
After looking into the matter, the getMore requests and queries we received from you were attended to and communicated back. However, on the back of your feedback we have identified some gaps in our getMore communication process which we are looking into, in order to improve the getMore communication and customer journey.
Thank you for choosing us, and congratulations on the getMore bonus!
Sincerely,
The getWorth Team
Thank you once again for bringing this to our attention.
There were various complexities in the conclusion of your deal which unfortunately resulted in it taking longer than normal to finalize. We do apologize for the inconvenience caused. We do work off a bookings basis and unfortunately you were late for your appointment which did result in a further delay to the deal conclusion.
After looking into the matter, the getMore requests and queries we received from you were attended to and communicated back. However, on the back of your feedback we have identified some gaps in our getMore communication process which we are looking into, in order to improve the getMore communication and customer journey.
Thank you for choosing us, and congratulations on the getMore bonus!
Sincerely,
The getWorth Team
LW
Lericia W's updateReviewer Update
24 Nov 2022, 11:36Thanks for the reply.
Per the response, it is unreasonable to say that being 10 minutes late, warrants a 3 hour wait..Nonetheless, if there are complexities to a deal, that requires even more reason for communication from Getworth, which was not the case at all.
I continuously struggled to get responses out of the Getworth team. Frustrations resulted in myself personally driving to Getworth to try and resolve matters. Thats speaks for itself.
Agreed upon virtual meeting time was not honoured or upheld to finalise the bonus, which once again indicates a lack of client service since the person didn't even contact me at all.
The company is a great idea but execution is terrible and needs an overhaul. I stand by my review and experience.
Thanks for concluding the deal.
Per the response, it is unreasonable to say that being 10 minutes late, warrants a 3 hour wait..Nonetheless, if there are complexities to a deal, that requires even more reason for communication from Getworth, which was not the case at all.
I continuously struggled to get responses out of the Getworth team. Frustrations resulted in myself personally driving to Getworth to try and resolve matters. Thats speaks for itself.
Agreed upon virtual meeting time was not honoured or upheld to finalise the bonus, which once again indicates a lack of client service since the person didn't even contact me at all.
The company is a great idea but execution is terrible and needs an overhaul. I stand by my review and experience.
Thanks for concluding the deal.
LW
Lericia W's update24 Nov 2022, 11:36
Reviewer Update
Thanks for the reply.
Per the response, it is unreasonable to say that being 10 minutes late, warrants a 3 hour wait..Nonetheless, if there are complexities to a deal, that requires even more reason for communication from Getworth, which was not the case at all.
I continuously struggled to get responses out of the Getworth team. Frustrations resulted in myself personally driving to Getworth to try and resolve matters. Thats speaks for itself.
Agreed upon virtual meeting time was not honoured or upheld to finalise the bonus, which once again indicates a lack of client service since the person didn't even contact me at all.
The company is a great idea but execution is terrible and needs an overhaul. I stand by my review and experience.
Thanks for concluding the deal.
Per the response, it is unreasonable to say that being 10 minutes late, warrants a 3 hour wait..Nonetheless, if there are complexities to a deal, that requires even more reason for communication from Getworth, which was not the case at all.
I continuously struggled to get responses out of the Getworth team. Frustrations resulted in myself personally driving to Getworth to try and resolve matters. Thats speaks for itself.
Agreed upon virtual meeting time was not honoured or upheld to finalise the bonus, which once again indicates a lack of client service since the person didn't even contact me at all.
The company is a great idea but execution is terrible and needs an overhaul. I stand by my review and experience.
Thanks for concluding the deal.
getWorth's replyOfficial
25 Nov 2022, 09:25Thank you Lericia, we take note and appreciate your transparency, which can assist to improve processes and communication going forward.
getWorth's reply25 Nov 2022, 09:25
Official
Thank you Lericia, we take note and appreciate your transparency, which can assist to improve processes and communication going forward.