Terrible Customer Service

On 12 Dec @ approximately 09:00 I have inquired about a vehicle I was interested in purchasing. A few minutes later I received a call advising my inquiry has been assigned to a sales consultant, which will get into contact with me shortly. No call was received whatsoever.

On Monday 14 Dec, I called in to advise that I am still awaiting the call from the sales consultant. I was then immediately transferred to one. I advised I was interested in a vehicle and completed the financing online. Later the day I was advised that I have been approved and booked a test drive for Wednesday 16 Dec and advised that I will be completing the documentation as well.

On Wed 16 Dec when I got to the getWorth, I was advised that I will not be able to test drive the vehicle as it failed its roadworthy for the windscreen and that it was replace the Tue 15 Dec. No one got into contact with me advising me about this speed bump, as I would've arranged the test drive for a different day.

Upon leaving he the site, I have asked the sales consultant to get me the failed report received from Dekra. I was advised that it would not be possible, but will received the report once the vehicle has passed its roadworthy test.

My query was passed on to their recon team to provide me with the failed report. I was then advised that the vehicle has failed on its windscreen as well as noise on steering. I was then adamant to get this report and had to email back and forth for 2 days before receiving the report. Eventually receiving the report I confirmed that these were there only 2 issues the vehicle failed on, but also saw the roadworthy test was done on 9 Dec already.

I advised that I urgently need the vehicle completed as I need transport over the weekend. After constantly having to ask for updates I was advised that the steering issue is being looked (Thu 17 Dec). I have requested update on Fri morning 18 Dec, and advised the vehicle is at the workshop. The 16:00 I have requested another update, but saw they closed shop at 15:00 to attend their staff party and thought they would get back to me early Saturday morning. It is now 11:00 Saturday morning and not a single phone call nor email.

I am utterly disgusted in the type of service I am experiencing with this company!!!