JV
Jaco V
1 reviews | Active since Jan 2021
21 Nov 2022, 11:35
Sad Customer
My Getworth experience started off quite well - with a good price for my car. I was then sent an automated reply with the details of the agent who is supposed to help me. I tried to contact this agent over the phone, sent her multiple Whatsapp's etc. She took a full day to even open the Whatsapp's. She would then ask for the same information multiple times over email - even though the info was sent to her over Whatsapp + mail.
While all these 'admin' was happening, I had 3 offers + inspections from competitors. Don't waste your time - these people also do not inspect your car where it best suits you, you have to drive through to their site.
Really disappointing experience.
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Replies (1)
getWorth's replyOfficial
21 Nov 2022, 11:47Hi Jaco,
Thank you for bringing this to our attention.
We do understand your frustration and apologize for the breakdown in communication. We do pride ourselves in our customer-centric approach when it comes to buying and selling cars. We were not good enough on this occasion, and will take the feedback received and ensure we are better next time.
Thanks for the opportunity to purchase your vehicle.
Best regards,
The getWorth Team
Thank you for bringing this to our attention.
We do understand your frustration and apologize for the breakdown in communication. We do pride ourselves in our customer-centric approach when it comes to buying and selling cars. We were not good enough on this occasion, and will take the feedback received and ensure we are better next time.
Thanks for the opportunity to purchase your vehicle.
Best regards,
The getWorth Team
getWorth's reply21 Nov 2022, 11:47
Official
Hi Jaco,
Thank you for bringing this to our attention.
We do understand your frustration and apologize for the breakdown in communication. We do pride ourselves in our customer-centric approach when it comes to buying and selling cars. We were not good enough on this occasion, and will take the feedback received and ensure we are better next time.
Thanks for the opportunity to purchase your vehicle.
Best regards,
The getWorth Team
Thank you for bringing this to our attention.
We do understand your frustration and apologize for the breakdown in communication. We do pride ourselves in our customer-centric approach when it comes to buying and selling cars. We were not good enough on this occasion, and will take the feedback received and ensure we are better next time.
Thanks for the opportunity to purchase your vehicle.
Best regards,
The getWorth Team