Poor and unprofessional service

Item: getWorth
Rating: 1
Author: Eugene S

Yesterday morning we saw a vehicle on the website in which we were very interested in buying. We immediately send a request at 6:00 the morning. Around 9:00 I was contacted by Cars.co.za and they advised that they CONFIRMED that the vehicle was still available and that they forwarded my details to the dealer.

I was contacted by getworth Richmond around 9:50 which they advised that the vehicle are still available they are just waiting to get it back to the premises. 14:10 I was called and they said we may come and review and test drive the vehicle. When we arrived they first showed us the wrong vehicle and after 15 minutes they showed us the vehicle which we were actually interested in. We noticed that the car was in daily use but did not bother us to much. After the test drive we sat down just to be told that someone else app**** for finance about 20minutes ago.

Why say it's available and selling it yo someone else?? Very unprofessional service and a waste of time will not refer anyone and will definitely not return to them!! (Bronze Ford Fiesta 1.0 EcoBoost)

Helpful (0)

Replies (1)

getWorth's replyOfficial

14 Sept 2024, 13:51

Hi Eugene

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration caused during your recent visit.

The vehicle you were interested in was a new arrival and was undergoing its reconditioning process, which is why it was offsite at the time. We regret any confusion that may have occurred during your visit and test drive.

Additionally, we always encourage our clients to place a holding deposit to reserve a vehicle, especially for popular models. These vehicles often attract multiple interested buyers, and unfortunately, this sometimes results in situations where other offers are being processed simultaneously.

We truly appreciate your interest in our dealership, and we are committed to improving the way we communicate with our customers to avoid similar experiences in the future.

If you'd like to discuss this matter further or if there’s anything we can do to assist, please feel free to reach out to us directly.

Regards
The get\Worth Team

getWorth's reply14 Sept 2024, 13:51

Official

Hi Eugene

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration caused during your recent visit.

Regards
The get\Worth Team