O we buying a car again

Last year we bought a car there and they were amazing made us fit our c****ats the works. So my husband has a bee in his bonnet and wants to buy new car again so off we got to getWorth. We enquired about a car we would like to test drive but the morning at 11 o 'c lock we were told we cannot see the car. We were not called we were emailed because the car went in for scratch and dent. This should have been sent the minute we required about it on the Friday. Also send emails Monday yet no response came through. (maybe they don't work Mondays). I just don't want to drive all the way again to them with my 3 rascals (no we do not have family or a nanny to take care of them) to go see a car because their admin needs some help.