RD
Rochelle D
1 reviews | Active since Dec 2022
18 Jan 2023, 14:27
Not helpful and bad tunr around time for communication
I initially gave getWorth 5 stars because before the review Warren Kannemeyer was really helpful with any queries and sorting my car problems. I have sonce deleted the review because after the review the situation has changed completely. Now Warren replies a day later, after I’ve had to send him multiple msgs. He doesn’t seem to want to help or even listen to my queries. Didn’t even try to sort out the noise coming from my car when I turn, just simply telling me the mechanics can’t find the cause I myself must go ask other mechanics. Then my headlight fogged up after heavy rain in December, just over a month after having the car. Before then it hadn’t rained as heavily so there was no way to know that the headlight is faulty somewhere. So he tells me its a cosmetic they cannot fix it. The light doesn’t have any cracks or anything so there was no way I could’ve known it to be faulty before my 30 days were up. The latest problem is my battery went dead after leaving my car for December holidays, so my stepsister helped me jumpstart the car and then my radio went into safe mode. So I go through my radio booklet and the radio code is nowhere to be found when there is specifically a place in the booklet for that code to be written. I tell him that and he tells me that Barons N1 city says the cars don’t come with a code I must go book my car in and myself pay for them to get my code. I dread thinking of other possible problems that are still to come in my 4 months warranty if this is already the type of service and help I’m receiving!
Helpful (0)
Replies (3)0
Replies (3)
getWorth's replyOfficial
18 Jan 2023, 14:41Hi Rochelle
We do apologize for the frustrating experience.
Your concerns have been noted and escalated for further investigation.
Our team will be in contact with you in due course to resolve the matter.
Kind regards
get\Worth Team
We do apologize for the frustrating experience.
Your concerns have been noted and escalated for further investigation.
Our team will be in contact with you in due course to resolve the matter.
Kind regards
get\Worth Team
getWorth's reply18 Jan 2023, 14:41
Official
Hi Rochelle
We do apologize for the frustrating experience.
Your concerns have been noted and escalated for further investigation.
Our team will be in contact with you in due course to resolve the matter.
Kind regards
get\Worth Team
We do apologize for the frustrating experience.
Your concerns have been noted and escalated for further investigation.
Our team will be in contact with you in due course to resolve the matter.
Kind regards
get\Worth Team
getWorth's replyOfficial
23 Jan 2023, 10:52Dear Ms Diener, Thank you for bringing this to our attention. It is rather unfortunate that your previous review was removed due to this incident. We would like to assure you that our clients are of utmost importance to us and we are committed to providing excellent service at every level within our organization. We have investigated the matter and we have noted the following interactions. We have noted that the vehicle was delivered to you on the 2nd of November 2022, a few days later on the 10th of November 2022 you raised concerns about a steering noise which we attended to as well as a fan noise on the 29th November 2022 this was all done within our 30day/3000km promise. On the 21st of December 2022, we logged another call which was cosmetic related which we don’t cover in our 30-day promise this was explained to you. On the 17th of January 2023, you requested the radio code. We reached out to the dealership requesting this on your behalf, they advised that you need to book the vehicle at your nearest VW dealership in order for them to provide you with the radio code. We went further to provide you with the VW consultant’s details that we liaise with to assist you with the matter further. This process can only be done by the owner of the vehicle. We hope that after reviewing these interactions from our investigation, you would note that we have done all that we can with respect to assisting you. We ask that you reconsider your review as we have gone the extra mile to assist you with your concerns as much as we could. We wish you well and hope that you have a safe and pleasant journey further. Sincerely getWorth Team. getWorth Team
getWorth's reply23 Jan 2023, 10:52
Official
Dear Ms Diener, Thank you for bringing this to our attention. It is rather unfortunate that your previous review was removed due to this incident. We would like to assure you that our clients are of utmost importance to us and we are committed to providing excellent service at every level within our organization. We have investigated the matter and we have noted the following interactions. We have noted that the vehicle was delivered to you on the 2nd of November 2022, a few days later on the 10th of November 2022 you raised concerns about a steering noise which we attended to as well as a fan noise on the 29th November 2022 this was all done within our 30day/3000km promise. On the 21st of December 2022, we logged another call which was cosmetic related which we don’t cover in our 30-day promise this was explained to you. On the 17th of January 2023, you requested the radio code. We reached out to the dealership requesting this on your behalf, they advised that you need to book the vehicle at your nearest VW dealership in order for them to provide you with the radio code. We went further to provide you with the VW consultant’s details that we liaise with to assist you with the matter further. This process can only be done by the owner of the vehicle. We hope that after reviewing these interactions from our investigation, you would note that we have done all that we can with respect to assisting you. We ask that you reconsider your review as we have gone the extra mile to assist you with your concerns as much as we could. We wish you well and hope that you have a safe and pleasant journey further. Sincerely getWorth Team. getWorth Team
RD
Rochelle D's updateReviewer Update
23 Jan 2023, 11:22 Hi,
So first of all you have quite a few statements incorrect here. The car was not delivered to me, but was handed over to me on the 3rd of November when I physically went to the branch.
Secondly. there was no initial noise that the car made upon turning during that first week, the problem I had was the brake pads so he sent me to Best Drive. Thereafter I told Warren that my car is making noise when turning. So he sent me to other mechanics and they replace the CV joints and Wheel bearing, which was NOT the cause for the turning noise. Instead I have recently spoken to a VW mechanic and he physically drove with me and told me that the brake pads are not the correct brake pads for my car. So now my question is why would Best Drive, who works with brake pads every day put on the wrong brake pads on my car? While at Best Drive they adjusted my handbrake, mkaing it quite stiff upon pulling it up - which was odd to me because no handbrake I've ever handled was as stiff. So the guy at Volkwagen told me its not right and that it is likely because my rear brakes are finished!
Thirdly, there was no noise coming from my fan, the setting one on the fan did not work.
Fourthly, with the headlight - it didn't rain within the first 30 days of me having the car, and eventually when it did the headlight showed moisture build up. There is no visible crack in the headlight so again How was I to know it is faulty? I just thought you guys would be decent enough to help me there seeing as it wasn't something I could visibly see initially, but ended up being a fault that initially came with the car upon my purchasing the car that could only be seen when heavy rain came.
Currently I am having boot problems and the boot only opens sometimes. I will decide after my 6 month warranty is over if I feel all my problems were attended to with the necessary attention and then I might give you a new review. But it would definetely not be 5 stars again.
Kind Regards
So first of all you have quite a few statements incorrect here. The car was not delivered to me, but was handed over to me on the 3rd of November when I physically went to the branch.
Secondly. there was no initial noise that the car made upon turning during that first week, the problem I had was the brake pads so he sent me to Best Drive. Thereafter I told Warren that my car is making noise when turning. So he sent me to other mechanics and they replace the CV joints and Wheel bearing, which was NOT the cause for the turning noise. Instead I have recently spoken to a VW mechanic and he physically drove with me and told me that the brake pads are not the correct brake pads for my car. So now my question is why would Best Drive, who works with brake pads every day put on the wrong brake pads on my car? While at Best Drive they adjusted my handbrake, mkaing it quite stiff upon pulling it up - which was odd to me because no handbrake I've ever handled was as stiff. So the guy at Volkwagen told me its not right and that it is likely because my rear brakes are finished!
Thirdly, there was no noise coming from my fan, the setting one on the fan did not work.
Fourthly, with the headlight - it didn't rain within the first 30 days of me having the car, and eventually when it did the headlight showed moisture build up. There is no visible crack in the headlight so again How was I to know it is faulty? I just thought you guys would be decent enough to help me there seeing as it wasn't something I could visibly see initially, but ended up being a fault that initially came with the car upon my purchasing the car that could only be seen when heavy rain came.
Currently I am having boot problems and the boot only opens sometimes. I will decide after my 6 month warranty is over if I feel all my problems were attended to with the necessary attention and then I might give you a new review. But it would definetely not be 5 stars again.
Kind Regards
RD
Rochelle D's update23 Jan 2023, 11:22
Reviewer Update
Hi,
So first of all you have quite a few statements incorrect here. The car was not delivered to me, but was handed over to me on the 3rd of November when I physically went to the branch.
Secondly. there was no initial noise that the car made upon turning during that first week, the problem I had was the brake pads so he sent me to Best Drive. Thereafter I told Warren that my car is making noise when turning. So he sent me to other mechanics and they replace the CV joints and Wheel bearing, which was NOT the cause for the turning noise. Instead I have recently spoken to a VW mechanic and he physically drove with me and told me that the brake pads are not the correct brake pads for my car. So now my question is why would Best Drive, who works with brake pads every day put on the wrong brake pads on my car? While at Best Drive they adjusted my handbrake, mkaing it quite stiff upon pulling it up - which was odd to me because no handbrake I've ever handled was as stiff. So the guy at Volkwagen told me its not right and that it is likely because my rear brakes are finished!
Thirdly, there was no noise coming from my fan, the setting one on the fan did not work.
Fourthly, with the headlight - it didn't rain within the first 30 days of me having the car, and eventually when it did the headlight showed moisture build up. There is no visible crack in the headlight so again How was I to know it is faulty? I just thought you guys would be decent enough to help me there seeing as it wasn't something I could visibly see initially, but ended up being a fault that initially came with the car upon my purchasing the car that could only be seen when heavy rain came.
Currently I am having boot problems and the boot only opens sometimes. I will decide after my 6 month warranty is over if I feel all my problems were attended to with the necessary attention and then I might give you a new review. But it would definetely not be 5 stars again.
Kind Regards
So first of all you have quite a few statements incorrect here. The car was not delivered to me, but was handed over to me on the 3rd of November when I physically went to the branch.
Secondly. there was no initial noise that the car made upon turning during that first week, the problem I had was the brake pads so he sent me to Best Drive. Thereafter I told Warren that my car is making noise when turning. So he sent me to other mechanics and they replace the CV joints and Wheel bearing, which was NOT the cause for the turning noise. Instead I have recently spoken to a VW mechanic and he physically drove with me and told me that the brake pads are not the correct brake pads for my car. So now my question is why would Best Drive, who works with brake pads every day put on the wrong brake pads on my car? While at Best Drive they adjusted my handbrake, mkaing it quite stiff upon pulling it up - which was odd to me because no handbrake I've ever handled was as stiff. So the guy at Volkwagen told me its not right and that it is likely because my rear brakes are finished!
Thirdly, there was no noise coming from my fan, the setting one on the fan did not work.
Fourthly, with the headlight - it didn't rain within the first 30 days of me having the car, and eventually when it did the headlight showed moisture build up. There is no visible crack in the headlight so again How was I to know it is faulty? I just thought you guys would be decent enough to help me there seeing as it wasn't something I could visibly see initially, but ended up being a fault that initially came with the car upon my purchasing the car that could only be seen when heavy rain came.
Currently I am having boot problems and the boot only opens sometimes. I will decide after my 6 month warranty is over if I feel all my problems were attended to with the necessary attention and then I might give you a new review. But it would definetely not be 5 stars again.
Kind Regards