1 reviews | Active since Mar 2014
Never had I worked so hard to buy a car
All dealerships second hand and new vehicles are complaining about poor sales results etc. - I thought I'd share my first interactions with GetWorth H/O Richmond Park CPT.....
I visited the dealership on the 25/10 - I was there for around 30 minutes - no one came to offer assistance even though the majority of my time was spent looking at three of the same vehicles all within ten steps of each other and within close proximity of the sales desk? I returned on the Saturday with my partner as we were keen on the one vehicle - again - no assistance? I approached the sales desk and asked to be shown the one vehicle, this request was met with zero enthusiasm? The gentleman got the keys and walked with me to the vehicle with no communication whatsoever. He opened the vehicle with the remote and walked away without a word being said? We continued to look over the vehicle and compared it to the others - again a half hour later we left. I then scheduled a test drive and was assisted by Kurt - again with zero enthusiasm and almost zero communication during the test drive. We voiced that we liked the vehicle, but to date - no follow up from Kurt - which I believed was a "sure sale".
Never before have I had to work so hard for someone to sell me a vehicle. Their adverts on the radio suggest an amazing experience, but they are no better than Hi-Fi Corporation IMO.
Thank you for taking the time to share your experience with us.
We’re sorry to hear about the lack of engagement you encountered during your visits to our dealership and for any frustration this caused. Providing attentive, enthusiastic service is important to us, and it’s clear we missed the mark here.
We’re grateful for your feedback, as it highlights areas where we can improve. Your experience has been shared with our team, and we are taking steps to ensure we provide a better level of service moving forward.
If you’re still interested in the vehicle, please reach out to us, we’d love to make things right and assist you personally. Thank you again for helping us improve. We hope to have the opportunity to restore your trust in getWorth.
Regards
The get\Worth Team
Thank you for taking the time to share your experience with us.
We’re sorry to hear about the lack of engagement you encountered during your visits to our dealership and for any frustration this caused. Providing attentive, enthusiastic service is important to us, and it’s clear we missed the mark here.
We’re grateful for your feedback, as it highlights areas where we can improve. Your experience has been shared with our team, and we are taking steps to ensure we provide a better level of service moving forward.
If you’re still interested in the vehicle, please reach out to us, we’d love to make things right and assist you personally. Thank you again for helping us improve. We hope to have the opportunity to restore your trust in getWorth.
Regards
The get\Worth Team
