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Shawn T

1 reviews | Active since Nov 2011

22 Dec 2022, 21:40

My review on getWorth for what it’s worth.

Deeply disappointed with the service from getWorth. On the 13th of December I made an inquiry on a vehicle. I explained that I needed an OTP as I am self employed and will work through my banker. On the 14th I was pre-approved by MFC and was told to make contact with the dealership.

I had to follow up every single day (phoning 3 times a daily at least) with getWorth to ask what the progress is on their side. I was told that I had to submit my paperwork, which I already uploaded to MFC’s portal.

After that I had to follow up again to which I received a reply I had to submit another statement.

I only received feedback this morning that my finance has been approved.

Now the real issue starts with the fact that on my initial contact with getWorth I inquired about vehicle delivery to JHB and I made it very clear that I would like to receive the vehicle before the 1st of January.

I was informed today that the sales representative went on leave, leaving me with no point of contact.

I made contact with the sales manager and she informed me that the vehicle can’t be delivered and the reason for the delay is due to the fact that I approached MFC directly, she also mentioned that whenever a client does their own financing, getWorth does not get involved.

Does this mean the moment an offer gets to getWorth they don’t make work of it, because this is clearly what I have experienced.

I mentioned that I will be traveling to Cape Town in the new year and asked if I can be compensated in any manner for fuel as I will be driving two vehicles back up to Gauteng to which the manager said no.

I’m sure if I approached a different dealership they would be accommodating, but instead the manager shifted all the blame to the customer and told the customer they do not get involved once a customer approaches a finance house and the delay is my fault and also my fault that the vehicle can’t be shipped.

Deeply disappointed.

0
Replies (3)
getWorth
getWorth's reply23 Dec 2022, 09:03
Official
Hi Shawn,

We are deeply disappointed that your experience with us was unpleasant.
We would like to assure you that our customers are of utmost importance to us and we will investigate the matter further to respond accordingly to your complaint.

Your complaint has been escalated to the department head and we will revert back to you in due course.

Kind regards,
get\Worth Team/
getWorth
getWorth's reply16 Jan 2023, 12:52
Official
Good day Shawn  Thank you for bringing this to our attention. We apologise for the experience you’ve received.  We do find that turnaround time on finance applications where customers have arranged their own finance, is problematic. This makes the service we provide as a dealership limited, as we do not have full access to all the information and documentation provided to them as the customer. Unfortunately, this is a situation that cannot be changed and is not isolated in your case alone, but a general concern. It is due to this reason that we inform our clients beforehand to avoid the situation entirely. Due to the festive season, most of the transport carriers shut down which means we are unable to provide our standard option to transport vehicles between provinces. The delivery services are for the client’s account, which would explain why we were not able to subsidise your petrol expense to cape town. Our clients are important to us and we do our very best to ensure that our processes are transparent and clear. We did disclose the possible delay from our initial encounter and therefore cannot be held liable for the outcomes of this incident. We trust that you understand our stance on this matter.  Sincerely 
getWorth Team 
ST
Shawn T's update16 Jan 2023, 13:47
Reviewer Update
Good day,

I went to visit the branch and inspected the vehicle in early January.

I intended to take the vehicle on the day and drive it back to JHB.

I notified the sales representative of the concerns I have with the vehicle:

1. After examining the oil level I noticed that the oil was pure black, indicating that the oil on the vehicle has not been changed.

2. The service records were not available.

3. The turbo charger on the vehicle is defective - go and listen and please advise me whether a turbo should sound like a police siren.

The sales representative e-mailed me back stating that the vehicle has been serviced and that the workshop mechanic would’ve detected if the turbo charger is defective.

Turbo charges usually fail due to an underlying issue. I suspect that the oil has contamination - the reason why it’s also pure black in color.

If you are willing to send the vehicle for diagnosis to an expert of my choice at your expense, I will reconsider purchasing the vehicle. If not, I wish you all the best and truly hope you will inspect the vehicle, because when that turbo charger fails, extended warranty will only cover the cost of the turbo charger and you have to diagnose what caused the turbo charger to fail and replace those parts.