LS
Leno S
1 reviews | Active since Oct 2022
20 Oct 2022, 14:42
********** experience
Had the worst service ever and when they suddenly declined the offer because I don't own the vehicle for longer than 3 months , the lady asks me why am I still talking on the phone nothing she can do. Very unprofessional. First and last
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Replies (3)0
Replies (3)
getWorth's replyOfficial
20 Oct 2022, 15:09Dear Leno
Thank you for bringing this to our attention.
We acknowledge receipt and have escalated the matter to the departmental head for feedback.
Kind regards
get\Worth Team
Thank you for bringing this to our attention.
We acknowledge receipt and have escalated the matter to the departmental head for feedback.
Kind regards
get\Worth Team
getWorth's reply20 Oct 2022, 15:09
Official
Dear Leno
Thank you for bringing this to our attention.
We acknowledge receipt and have escalated the matter to the departmental head for feedback.
Kind regards
get\Worth Team
Thank you for bringing this to our attention.
We acknowledge receipt and have escalated the matter to the departmental head for feedback.
Kind regards
get\Worth Team
getWorth's replyOfficial
25 Oct 2022, 09:08 Hi Leno,
Thank you for bringing this to our attention.
We stand behind the vehicles we buy and sell. We have found (through some hard lessons) that vehicles we have purchased in the past that have been owned for less than 6 months pose too much risk to a business like ours. Subsequently, the company took the decision to no longer acquire any vehicles that have been owned for less than 6 months.
This is communicated upfront via multiple communication channels, to avoid situations like this happening.
As we discussed, the vehicle you are looking to sell has been owned for less than 3 months. We do sometimes make exceptions if you are able to provide us with the required documents. In this case, you were unfortunately not able to provide us with the purchase invoice we requested.
Therefore, we prefer to walk away from the deal and not waste any more of either party’s time
We trust you understand the decision.
Thank you for the opportunity and all the best with the sale of your vehicle.
Sincerely,The getWorth Team
Thank you for bringing this to our attention.
We stand behind the vehicles we buy and sell. We have found (through some hard lessons) that vehicles we have purchased in the past that have been owned for less than 6 months pose too much risk to a business like ours. Subsequently, the company took the decision to no longer acquire any vehicles that have been owned for less than 6 months.
This is communicated upfront via multiple communication channels, to avoid situations like this happening.
As we discussed, the vehicle you are looking to sell has been owned for less than 3 months. We do sometimes make exceptions if you are able to provide us with the required documents. In this case, you were unfortunately not able to provide us with the purchase invoice we requested.
Therefore, we prefer to walk away from the deal and not waste any more of either party’s time
We trust you understand the decision.
Thank you for the opportunity and all the best with the sale of your vehicle.
Sincerely,The getWorth Team
getWorth's reply25 Oct 2022, 09:08
Official
Hi Leno,
Thank you for bringing this to our attention.
We stand behind the vehicles we buy and sell. We have found (through some hard lessons) that vehicles we have purchased in the past that have been owned for less than 6 months pose too much risk to a business like ours. Subsequently, the company took the decision to no longer acquire any vehicles that have been owned for less than 6 months.
This is communicated upfront via multiple communication channels, to avoid situations like this happening.
As we discussed, the vehicle you are looking to sell has been owned for less than 3 months. We do sometimes make exceptions if you are able to provide us with the required documents. In this case, you were unfortunately not able to provide us with the purchase invoice we requested.
Therefore, we prefer to walk away from the deal and not waste any more of either party’s time
We trust you understand the decision.
Thank you for the opportunity and all the best with the sale of your vehicle.
Sincerely,The getWorth Team
Thank you for bringing this to our attention.
We stand behind the vehicles we buy and sell. We have found (through some hard lessons) that vehicles we have purchased in the past that have been owned for less than 6 months pose too much risk to a business like ours. Subsequently, the company took the decision to no longer acquire any vehicles that have been owned for less than 6 months.
This is communicated upfront via multiple communication channels, to avoid situations like this happening.
As we discussed, the vehicle you are looking to sell has been owned for less than 3 months. We do sometimes make exceptions if you are able to provide us with the required documents. In this case, you were unfortunately not able to provide us with the purchase invoice we requested.
Therefore, we prefer to walk away from the deal and not waste any more of either party’s time
We trust you understand the decision.
Thank you for the opportunity and all the best with the sale of your vehicle.
Sincerely,The getWorth Team
LS
Leno S's updateReviewer Update
25 Oct 2022, 12:27This was not communicated upfront, I can understand the clause.
As for the invoice i could have requested it from the dealer, certainly not a dealbreaker.
I was only told that we could not proceed at the time of the appontment which was unprofessional. All this could have been explain a few hours prior
As for the invoice i could have requested it from the dealer, certainly not a dealbreaker.
I was only told that we could not proceed at the time of the appontment which was unprofessional. All this could have been explain a few hours prior
LS
Leno S's update25 Oct 2022, 12:27
Reviewer Update
This was not communicated upfront, I can understand the clause.
As for the invoice i could have requested it from the dealer, certainly not a dealbreaker.
I was only told that we could not proceed at the time of the appontment which was unprofessional. All this could have been explain a few hours prior
As for the invoice i could have requested it from the dealer, certainly not a dealbreaker.
I was only told that we could not proceed at the time of the appontment which was unprofessional. All this could have been explain a few hours prior